Our Values

Values & Quality

The patient comes first in everything we do. Our passion is to provide every patient and every customer with services and products of uncompromising quality – error free, on time, every time. We do that by dedicating ourselves to the relentless pursuit of excellence in the services we provide.

Integrity

Meaning: We know that trust is critical to our success and the wellbeing of those we serve. We obsess about everything we do that has an impact on the lives of others in a moral, principled manner.

Which leads us to do things such as:

  1. Do what is best for our customers, recognizing this is also what is best for our organization. We treat the needs of our customers as if they are our own.
  2. Carefully research, investigate and beta test any new lab tests and service offerings, lab testing partners and other vendors who provide or are involved in providing test results our customers rely on to ensure the highest quality, ethics and standards.
  3. Stringently follow all federal, state, local and other agency regulations and compliance standards as part of business best practices that earn and retain our customers’ trust that we do the right things right.
  4. We communicate with honesty, authenticity, candidness and professionalism.
  5. We listen objectively to the concerns and needs of those we serve and make recommendations based on our knowledge and expertise, and not profit.

Accountability

Meaning: We accept responsibility for our words, actions, decisions, and experiences.
Which leads us to do things such as:

  1. Doing what we say we will do, and if we are unable to meet a commitment, we proactively communicate and take next steps to a solution.
  2. Setting reasonable expectations for our customers on when they will receive test results, and delivering them in a timely manner and in the method of delivery preferred by our customer.

VALUE

Meaning: Providing services and offerings that add to the quality of life at a fair price.
Which leads us to do things such as:

  1. Recognize our customers’ time is valuable and therefore, make every effort to get them in and out of our stores in 15 minutes or less.
  2. Keep our customers’ healthcare budgets top of mind, ensuring our prices are affordable, easy to understand and known at the time of service.
  3. Create a comfortable, non-judgmental environment that allows anonymity and discreetness if needed by our customers.
  4. Provide a work environment that allows our medical assistants to learn, grow and help our customers in a more personal manner.

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